General Questions
What is ESPN3?
ESPN3 is a broadband network for live sports programming. ESPN3 harnesses the quality ESPN has built through its TV networks and delivers online sports programming to fans through a rich, interactive, and easy-to-use experience.
ESPN3 broadcasts thousands of live games and events online each year. Some events are exclusive to ESPN3, while others are broadband-enhanced versions of games from one of ESPN's TV networks and affiliate partner networks.
What kind of programming does ESPN3 offer?
Each year ESPN3 delivers thousands of live games and events like College Football and Basketball, NBA, MLB, UEFA Champions League & Europa Cup Soccer, Spanish La Liga Soccer, Italian Serie A Soccer, Heineken Cup Rugby and much more. The programming in each country will vary.
How long are games archived?
Games and events are available in ESPN3's archives varying from 24 hours to more than a week, depending on the sport.
Technical Questions
How do I watch different programs?
You can change the programming in the large main video screen by selecting an event from the programming guide on the right side. This guide also allows you to sort programming by live, upcoming or replay and by day and sport.
Can I pause video?
Yes, you can. To pause the main big video, click on the pause button on the bottom left of that screen. To pause the smaller mosaic windows, click on the "Pause Video Feeds" button located underneath the windows.
Why does audio or video playback stop and/or stall?
Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.
What can I do if the video playback stops or plays slowly?
If playback stalls, stops or plays slowly, try one or all of the following:
- Refresh your browser or close your browser and open it again.
- Drag the rewind button back in time several minutes in the program timeline.
- Avoid internet congestion by waiting several minutes before viewing the programming again.
- Close other computer applications that may be open at the same time.
- If viewing in mosaic mode, try clicking "Pause Video Feeds" to pause play in the smaller windows.
- Contact Customer Care by calling 888-549-ESPN or clicking here.
Why doesn't audio and video play at all?
Please contact us via the feedback page for troubleshooting.
Why does video play without audio?
Check that your speakers are turned on and aren't muted. If the problem persists please contact us via the feedback page.
Why does my window not resize to the Compact Mode/Full Screen Mode?
This can happen in Firefox when the browser's advanced javascript settings have been modified.
Why am I getting bandwidth warnings?
The player performs bandwidth calculations every time a video is played. Available bandwidth can fluctuate from moment to moment. Other factors that may affect available bandwidth or the quality of your viewing experience are: simultaneous network activity on your computer, wireless network usage, cable modems, general Internet congestion, time of day, and general computer power.
Things you can try to improve your viewing experience:
- Minimize the amount of other Internet or network usage during viewing
- Use a physical network connection, if available (instead of a busy wireless connection)
- Try the smaller video option
System Requirements
What are the system requirements?
We recommend the following for the best experience:
PC
Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
Memory: 512 MB of RAM (minimum of 256 MB)
Video Memory: 128 MB of Video RAM
Operating System: Windows XP, Vista, Windows 7, Linux
Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)
Mac
Processor Speed: 1.5 Ghz
Memory: 512 MB of RAM
Operating System:OS X 10.4+
Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
Flash Player: Adobe Flash Player 10
Screen Resolution: 1024x768 or higher with 32-bit color
Connection Speed: 768 Kbps (minimum of 450 Kbps)